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Often, when we think of “accessible design,” we think of people in wheelchairs, hearing aids or dark glasses for the blind; but there are thousands of individuals who have an invisible disability.  About 15% of the world’s population—about a billion people—have some form of disability, according to World Bank data.  Wheelchair users only make up about 15% of the people with disabilities, which mean 85% of people have an invisible disability.

Despite laws requiring businesses to build accommodation for people with a wide variety of disabilities, sometimes there are not ideal scenarios for all the different disabilities that people experience as a natural part of their life.  If companies address only the bare minimum requirements of Americans with Disabilities Act (ADA), they are missing out on a significant segment of their customers. Friends and families of individuals with disabilities are more likely to visit establishments that make everyone in the group feel comfortable.

There are so many aspects to the design of a business, and better accommodations don’t need to be drastic or expensive. The most important question that can be asked is, “What can we do to meet the needs of all of our potential customers and employees.

For more insights on how designs can impact a person’s life,

(image description: a toilet and sink in a bathroom with very little room to move around it.  The sink is almost on top of the toilet)

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